Refund Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.evitement.com (the “Website”) and our Swadi application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

Customer Cancellation
As a general rule, Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Swadi reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one minute, followed by suspension of account, as may be necessary in the sole discretion of Swadi.

If Buyer cancels his/her Order after one minute of placing it, Swadi shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Man Singh, owner of Evitement (Swadi - all in one solution), with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.

Non-Customer Cancellation
Swadi - all in one solution reserves the right to collect a penalty for the Orders constrained to be cancelled by Swadi for reasons not attributable to Swadi, including but not limited to:

1. The address provided by Buyer is either wrong or falls outside the delivery zone.
2. Failure to contact Buyer by phone or email at the time of delivering the Order booking.
3. Failure to deliver Buyer Order due to lack of information, direction, or authorization from Buyer at the time of delivery.
4. Unavailability of all the items ordered by Buyer at the time of booking the Order.
5. Unavailability of all the items ordered by Buyer at the time of booking the Order.

In the unlikely event of an item in an Order being unavailable, Swadi will contact the Buyer on the phone number provided to us at the time of placing the Order and inform the Buyer of such unavailability. In such an event, the Buyer will be entitled to cancel the entire Order and shall be entitled to a refund of an amount up to 100% of the Order value.

Cancellation Policy for I/Meat / Supermarkets / Pet Stores / Fruits and Vegetables / Wellness Essentials / Gourmet & Organic
The Orders placed by Buyers using the Platform are non-cancellable and non-refundable except if refund is requested under the following conditions –

1. If the Order could not be delivered within the estimated time while placing the order.
2. If the Order has not been picked by the PDP.
3. If the Merchant doesn't accept or cancels the Order due to reasons not attributable to Buyer, including but not limited to store being closed, non-availability of items, store cannot service online orders at that moment, store is overcrowded, etc.
4. If Swadi cancels the Order due to reasons not attributable to Buyer, including but not limited to non-availability of PDP, etc.

Swadi reserves the right to look into the cancellation request of the Buyer and determine if such cancellation request falls under the conditions mentioned above. If Man Singh, owner of Evitement (Swadi - all in one solution), is satisfied that the request fulfills any of the aforesaid conditions, Swadi shall process the cancellation request and refund amounts to the Buyer 

Refund Process

• Swadi will evaluate cancellation requests to determine if they meet the specified conditions.

• If satisfied, Swadi will process the cancellation and initiate the refund within 1-2 days

• Refunded amount will be creadited with in 7 days  in original mode of payment.