Refund Policy

Refund Policy

Refund Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website (the “Website”) and our Evitement’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

  • Customer Cancellation
  • As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Evitement reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Evitement.
  • If Buyer cancels his/her Order after one minute of placing it, Evitement shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Evitement, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.


  • Non-Customer Cancellation
  • Evitement reserves the right to collect a penalty for the Orders constrained to be cancelled by Evitement for reasons not attributable to Evitement, including but not limited to:
  • in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
  • failure to contact Buyer by phone or email at the time of delivering the Order booking;
  • failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
  • unavailability of all the items ordered by Buyer at the time of booking the Order; or
  • unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Evitement will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.


  • Cancellation policy for I/Meat /Supermarkets/Pet stores/Fruits and vegetables/Wellness essentials/Gourmet & Organic
  • The Orders placed by Buyers using the Platform are non-cancellable and non-refundable except if refund is requested under the following conditions –
  • If the Order could not be delivered within the estimated time while placing the order;
    If the Order has not been picked by the PDP
  • If the Merchant doesn't accept or cancels the Order due to reasons not attributable to Buyer, including but not limited to store being closed, non-availability of items, store cannot service online orders at that moment, store is overcrowded, etc.
  • If Evitement cancels the Order due to reasons not attributable to Buyer, including but not limited to non-availability of PDP, etc.
  • Evitement reserves the right to look into the cancellation request of the Buyer and determine if such cancelation request falls under the conditions mentioned above. If Evitement is satisfied that the request and same fulfills any of the aforesaid conditions, then Evitement shall process the cancellation request and refund amounts to the Buyer.